Doug does presentations with enthusiasm.  Together we provided a workshop at the national conference of our church.  Doug did all of the preparation and spoke with conviction.  Doug cares deeply about his messages and lives a life of service. 

David L. Gross, Ph.D.

Sara Ellen Jones of Process Renovation professionally managed an inventory and distribution process review of my 6 cafés and central office/warehouse.  She efficiently interviewed employees and gathered information, organized it into a process map, analyzed it and developed insightful recommendations. At the conclusion of the project, I enjoyed her team’s clear presentation of the project’s observations and practical next steps.  I would engage Process Renovation to complete another project for me.

Lauren Klein
Former Owner
Latte Da Cafe, Inc.

I also worked with Doug Jones of Process Renovation on the board of a non-profit and on the committee that oversaw the foundation’s vegetarian restaurant.   Doug’s leadership of the committee was based upon his clear understanding of the program’s role in fulfilling the foundation’s vision/mission. He empowered employees and volunteers, provided management mentoring and encouraged process improvements.  I would welcome an opportunity to work with him again.

Lauren Klein
Sales Consultant
MJ Kellner